Kay did a great job for us. We needed to sell my Father's house and she gave us good, thoughtful information how to price it according to the market. Kay knows Holly Lake really well. Negotiations got a little tricky with out eventual buyers but Kay was steadfast and lead us through. I would absolutely recommend Kay. 2023
Kay provided a wonderful and stress free experience. She had been recommended to me by a friend who had not worked with her, but had heard wonderful things about her. There was no disappointment. She truly was wonderful to work with. Kay is extremely trustworthy and professional. I had never gone through this process before and Kay basically held my hand and guided me to a quick and successful sale. Her extensive experience was key. I texted her frequently to help me and she went above and beyond. If you're looking for a person who knows what they're doing, is personable, trustworthy, and looking out for your best interests there is no one better. She is a gem and couldn't recommend her more strongly as the person you want to work with. Lovely, kind and understanding relator. I give her 5 stars in everything and more if they were available. 2023
Kay Florence was outstanding. She kept us informed, handled the details, and walked through the whole transaction in a professional manner. We could not be more pleased or recommend her more highly. 2023
Kay Florence was simply outstanding. She covered the details, kept the process moving, and made sure we informed every step of the way. We recommend her highly 2023
I had the opportunity and privilege to work with Kay on recent sales of two of my properties, both which had challenges, but both sold quickly and for more than acceptable terms. This last fall was my first meeting with Kay (I've used lots of other realtors in the past), and I would not use anyone else. Her experience is invaluable, and she is a no-nonsense negotiator. I would highly recommend her to anyone. 2023
Kay was recommended and what a lucky blessing! She is the best, and working with her was the best experience I have ever had with a realtor in my many years of building, buying and selling real estate. I highly recommend Kay, and yes, word of mouth is the best advertisement! 2022
Kay Florence is the absolute best realtor we have ever worked with. She is professional, knowledgeable, honest, hardworking, ethical and dedicated to providing the best experience for each of her clients. She truly cares for her clients and is super fun to work with! We will always turn to her for her vast knowledge and experience in real estate. To put it simply, Kay Florence is AWESOME! 2022
We could not have asked for or found someone better for us than Kay. She shared her years of experience with us and seen pretty much everything by now. Kay was responsive, helpful, patient with us and encouraging. She looked for creative ways to help us. We are in our house today because of Kay. We couldn't be more pleased. 2021
We discovered Kay through the reference of a friend, a happy buyer. Kay was extremely professional yet cordial in our initial meeting. We liked that about her and so contracted her to sell the house. The pictures on our listing were made by a professional photographer and were outstanding. We had 4 offers right away. Kay led us through the process and helped us get to closing with the absolute best price, more than we had imagined. Communications with her throughout the entire process kept us informed and assured everything was going right. 2021
I sold my parents home. I live 6 hours away and had to move my parents into a facility near me. Kay took care of everything. She had the septic tank drained and made sure the yard was mowed and the house was cleaned and the carpet was stretched and fixtures were repaired and/or replaced. She made an impossible situation flow smoothly! I cannot imagine how difficult this could have been, but Kay made it happen in a timely way. 5 stars to Kay. 2021
I am actually the daughter of the owner's. They are elderly and Kay worked through me to help them get their home sold. She was so good at setting a valid price and expectation for this sale. We got a contract within 2 weeks at almost asking price. My folks were ecstatic! Kay kept us informed throughout the process of inspection, appraisal and survey, and responded to all of our questions almost immediately! She also guided us through closing remotely, and it all went as expected! 2021
Kay was a dream to work with as our realtor. She is knowledgable about the market in the area. She paid tremendous attention to detail throughout the process. I would not hesitate to work with Kay again and I highly recommend her to anyone looking for a great realtor in this market area. 2021
This is not the first realtor I have worked with, over the years, but I say with no hesitation she is the best. Never have I sold a house and truly felt the realtor earned their commission but I can say Kay earned every dime of her commission and then some. She was an awesome resource for any question I had to make my property as marketable as possible. Her communication and professional, but friendly, attitude were remarkable. She is the best and I would highly recommend her to anyone. 2020
Kay Florence represented us on both the sale of our previous home and the purchase of our new one. She spent a lot of time helping us to strategize an effective transition plan. We did not want to place our belongings in storage while looking for a new home so we chose to start with the search for our new home.
Kay was quite familiar with lake properties in East Texas. She knew the lakes, neighborhoods and areas around the homes we were interested in. She understood what we were looking for and frequently provided listings for our review. She stayed with us throughout our long and determined search. She took us to a couple of the properties numerous times as we worked to make a decision. We always felt that she wanted us to have the house of my dreams.
When we were ready to talk about making an offer, Kay patiently worked with my husband as he researched EVERYTHING to do with the home. She literally spent hours working through his comments and concerns, often reaching out to the sellers agent and other agents in her office to secure specific information. Then she did the same with the offer and contract. She spent months with us. In the end, we found a home that we are still thrilled with. We loved that she didnt say what she thought we wanted to hear. We learned that we could trust her to give us honest answers to our questions and, sometimes, honest comments when we needed them.
As soon as our offer was accepted, Kay listed the home we were selling. She counseled us on a good sales price, made suggestions for preparing the house for sale, came to the house to help tweak the staging during the photography and reassured me when I was getting overwhelmed. We were expecting a long wait on the sale but since she was to familiar with the house, she was able to quickly identify a buyer and within 2 weeks, our house sold!
One month later, we closed on our new house and the following week, closed on the sale of our previous house. We feel that Kay really cared about us as people, not just as clients. She always maintained a good sense of humor but took us seriously. She is honest and trustworthy. We have stayed in touch even after our business concluded and now count her as one of our friends. 2019
This was an incredible experience. Kay is the best realtor, hands down, that we have ever dealt with. This lady is experienced and knows her stuff. She was prompt, courteous, and represented us extremely well. Her personality and attention to detail is exceptional We highly recommend Kay to anyone looking to purchase or sell. You won't be disappointed. 2020
Kay is one of the best realtors we have ever done business with. She sold our "Texas House" at Holly Lake Ranch in East Texas and did an excellent job in a difficult market. She was responsive to our concerns and questions about selling the house furnished. Kay understood and respected that we had many happy memories in that house and wanted new owners who would appreciate it as much as we did. We appreciated her honesty and trusted her explicitly to get the best price for us as sellers and in te handling of all the steps in selling property. Ms. Florence is absolutely the best Realtor and anyone who signs with her can rest easy that she will do the most thorough and best job possible to either sell your property or find you property to purchase. She is a real pleasure and personable to work with! 2020
Our house had been on the market for a few months when Kay asked me to extend her sales contract. There were still a couple of months remaining on the contract (out of six), so I did not extend it. What I realized, however, was that Kay preferred to extend the contract rather than do what needed to be done to sell the house. I visited the house (which had been empty for months), and it was in horrible shape--cobwebs everywhere, mouse droppings, front porch covered with pollen (this is a house in the woods of east TX). I was mortified that people had been seeing the house in such bad condition. No wonder they were giving us such lowball offers! I immediately went against the [bad] advice Kay had given us to leave the property as-is, and replaced the old flooring, removed old fixtures, and hired an exterminator. Within a few weeks, we had a decent contract. Even then, Kay seemed to be working for the good of the buyer. She insisted it was good to "help" the buyers make the deal (by giving them thousands of dollars) although her client, the seller, was an 85-year-old widow of a missionary who lives on social security and is handicapped. I cannot fathom why that person should help two able--bodied, employed individuals purchase her house. It was not a matter of their not having the money, it was a matter of their trying to gouge us for every penny they could get--after we're already paying THEIR realtor fees of nearly $5,000. Kay also requested we extend closing date by two weeks when there were still ten days remaining before original closing date. This was done to accommodate the buyers as well, who did not want to close until the end of the month. Even though the seller had been paying utilities, HOA, and insurance on an empty house for nearly a year by this time, we still needed to accommodate the buyer. I truly believe that had I not begun making phone calls to the title company a week prior to closing, it would have never happened. Important documents were not in place that required special handling due to the death of the joint owner of the house (my father), and Kay did not do her job to inquire with the title company about whether we were ready to close. Overall, a bad experience due to Kay's bad advice and bad handling. I forgot to mention the incompetent company she hired to service the septic tank. I suppose that could happen to anyone. 2020
Our house had been on the market for a few months when Kay asked me to extend her sales contract. There were still a couple of months remaining on the contract (out of six), so I did not extend it. What I realized, however, was that Kay preferred to extend the contract rather than do what needed to be done to sell the house. I visited the house (which had been empty for months), and it was in horrible shape--cobwebs everywhere, mouse droppings, front porch covered with pollen (this is a house in the woods of east TX). I was mortified that people had been seeing the house in such bad condition. No wonder they were giving us such lowball offers! I immediately went against the [bad] advice Kay had given us to leave the property as-is, and replaced the old flooring, removed old fixtures, and hired an exterminator. Within a few weeks, we had a decent contract. Even then, Kay seemed to be working for the good of the buyer. She insisted it was good to "help" the buyers make the deal (by giving them thousands of dollars) although her client, the seller, was an 85-year-old widow of a missionary who lives on social security and is handicapped. I cannot fathom why that person should help two able--bodied, employed individuals purchase her house. It was not a matter of their not having the money, it was a matter of their trying to gouge us for every penny they could get--after we're already paying THEIR realtor fees of nearly $5,000. Kay also requested we extend closing date by two weeks when there were still ten days remaining before original closing date. This was done to accommodate the buyers as well, who did not want to close until the end of the month. Even though the seller had been paying utilities, HOA, and insurance on an empty house for nearly a year by this time, we still needed to accommodate the buyer. I truly believe that had I not begun making phone calls to the title company a week prior to closing, it would have never happened. Important documents were not in place that required special handling due to the death of the joint owner of the house (my father), and Kay did not do her job to inquire with the title company about whether we were ready to close. Overall, a bad experience due to Kay's bad advice and bad handling. I forgot to mention the incompetent company she hired to service the septic tank. I suppose that could happen to anyone. 2020