Those 3 words in the title describe our experience with Jo Ann she was so thorough and had so much experience and as a first time home purchase I lacked a lot of knowledge needed to make this happen with her amazing knowledge and how she gave us 100% of her energy towards helping My wife kids and my self find our dream home and she did exactly that and made it fun, exciting, smooth and easy THANK YOU SO MUCH YOU ARE THE BEST IN THE BUSINESS!!!!