Kristy is responsive and customer service oriented. She responded to our many questions in a timely manner. She goes above and beyond in that she offers to help make things right, even at her own expense, and has many resources such as contractors, cleaners, etc to provide as options, if needed. She grew up in the area she serves, is well connected, and gives back to the community. I have no hesitation using her again to sell or buy a home nor would I hesitate to recommend her to others. 2024
My wife and I saw our dream house come up for sale in White Rock. The problem was we already had a house in White Rock that would have to sell quickly for us to be able to afford the newer one. We called Kristy to have her show us the new house and explained the situation. We know how competitive the buying market is in Los Alamos County and discussed this with Kristy. We let her know we were interested in this purchase as the house checked a lot of boxes for us. She helped us come up with a reasonable offer that actually had a good chance of getting the buy. At the same time we needed to get our house sold quickly at a good fair price. We had a certain number in mind and discussed it with Kristy. She helped us come up with an asking price that would hopefully work. Turns out both deals worked out perfectly for us and we are ecstatic on both ends of the deal! We would HIGHLY recommend Kristy on any real Estate ventures in and around Los Alamos as she is professional and knows the market better than most! 2023
Kristy has helped us buy 2 properties and sell 1 in the last 18 months. She was always available, provided accurate and current information, and gave her honest opinion/advice in the crazy housing market in Los Alamos. Kristy showed us many properties and wrote more than a few offers. Once we were under contract, she helped us price, market and sell our condo. We will definitely use Kristy again. 2023
My family had a good experience selling a property with Kristy. She gave us good advice related to getting the house ready to sell. She checked on our progress to see if we needed anything that she could help with. Kristy listened to our needs and input and answered all questions we asked. 2023
Kristy is professional and walked me through every step. She helped develop a strategy to meet my goals and provided options. I cant thank her enough for all the support through such an important process and highly recommended her. 2023
In our initial discussions she (1) informed us about prices and comparable in our neighborhood, (2) discussed changing market conditions, (3) made an initial recommendation about pricing our home, (4) made recommendations for presentation changes to increase the probability that our home would sell, (5) and described her fees and legal obligations.
Once we engaged her services, she did a final review of how to present our home, then created professional advertising to show our property at its best advantage. Later, as the market was rapidly changing and the home had been visited a number of times with no offers, she recommended repricing the property which resulted shortly with an offer and subsequent negotiations.
After offer acceptance, she maintained professional interactions with both parties and resolved issues to ensure a successful closing. We recommend her without reservations
This is the second property I've worked with Kristy on. She communicates frequently to keep me informed and is always willing to answer questions. 2022
This was our 6th real estate transaction and Kristy was an excellent partner throughout. I especially appreciated her no-nonsense, clear communication. She would spell out our options at any given time, give us pros and cons, be available for questions and give us time to process- for us, that worked really well. Whenever I did have a question she was responsive and helpful, and was always willing to consult with others if needed. Working with Kristy contributed to us getting a great offer and closing ahead of schedule. Overall, she's a knowledgeable agent with great local experience and a go-getter attitude to get stuff done. 2022
Kristy was great to work with all around. Fast communication, expert knowledge of the area and was considerate of my familys needs.
Kristys best quality during this entire process is she made us feel comfortable. You can truly tell she cares about helping us find the perfect house. 2022
The process of home buying, which we've heard to be a stressful and negative experience, felt easy for us with Kristy on our side. She has truly gone above and beyond from the minute we started corresponding. Not only is she an expert in her field, but she's also an amazing human being who truly cares for her clients. She is honest and upfront, incredibly knowledgeable and capable, and, most importantly, kind. All entities included in the process (home inspectors, lenders, title agents, etc.) have been nothing but complimentary of Kristy's professionalism and resourcefulness. If you're looking for someone who will work tirelessly to get you into a home while juggling a million logistics and answering the thousands of questions that will inevitably arise, look no further. Be forewarned, though; once your deal is closed you'll experience some degree of sorrow knowing you no longer have an excuse to see Kristy on a regular basis. 2021
Kristy Ortega has been great. She has helped us sell one house and purchase two others. Without her assistance we would not have gotten the high, and worth it, amount we did on the house we sold. Also, without her professional guidance and assistance we would not have been able to acquire the other two homes we purchased. One final note is she has continuously guided us on which homes were worth our time and money and which homes really did not fit our criteria. So, not only has Kristy enabled us to sell a house and purchase two others, but she has been invaluable in which houses to purchase. We are looking at buying at least one other house and would not even consider it without Kristy being our guide, so to speak. If you want the best in Los Alamos, NM you cannot do better than Kristy Ortega. Respectfully, Tony & Daniella 2021
Kristy is an amazing realtor, she took all of the stress out of selling and went above and beyond for our listing. Kristy is professional, friendly, knowledgeable, and accessible, she takes time to explain every step of the selling process. I can not recommend Kristy enough fir all of your real estate needs! 2021
Kristy helped me purchase a property and I have to say that if you are looking to either buy or sell, she will help you as best as she can and honestly you shouldnt look any further for another agent. I was also amazed with her broad market expertise which include White Rock / Los Alamos area but also Santa Fe and all surrounding areas. I know she has many customers, but she will make you feel as you are her only one. She will go out of her way to know you and understand you and your needs. Kristy will help you find the perfect home for you or to help you market your property to receive the best value. She is professional, hard working pleasant and polite, great communicator and responds immediately to your inquiries. She will provide you with input and opinion if you solicit it, and if you want to make decision on your own, she will let you. She will explain the market and conditions, she will be honest, if she does not think the property is right for you or has concerns of any reason. Kristy will make the entire process smooth for everyone from the beginning to the end and even afterwards. She will sit down with you when she meets you and listen to your needs, she will listen when you will be walking through homes and she will be there when you will be closing on the property. Kristy is so much more caring than other agents I have experienced. 2021