Dylan & Cidney Guthrie, Silverton, a buyer from Silverton, ID
To whom it may concern,
Our experience throughout the entire process of buying our first home was absolutely amazing because of the support, encouragement, and optimism shared with us by Rob and Jessica Crump. We were so clueless when we began this adventure, but the knowledge they have and the time they took to explain everything to us helped us to enjoy and understand everything about buying our first home. I wouldn't trade my experience for anything else, and if you're not using Rob and Jessica as your realtor you're doing it wrong! We absolutely loved them and will recommend them to everyone we meet! We already have! If we ever decide to sell/buy again, they will be our first choice! We are beyond grateful and impressed with their compassion and their patience.
Their professionalism is astounding! The ease with which they conducted their duties as realtors made us feel comfortable and confident having them handle it all!
They were kind, quick to respond, and patient with us! We never felt like we couldn't ask them for clarification on anything! They are wonderful people!
Rob and Jessica were a complete delight to work with. They thoroughly and patiently explained answers to all questions during the buying process. They were knowledgeable about the area allowed ample time for us to explore the properties before coming to our final decision.
Stacey Cederbloom; Salem, Ohio, a seller from Coeur D Alene, ID
I want to apologize for the length of this review, but I could have written more. I hope this does justice to the positive impact that Rob and Jessica Crump had on our family during such an important time!
In January 2021, we lost my father-in-law (89), leaving my mother-in-law (84 at the time) to clean out and sell their large log cabin house that sits on a hill with a great view of Lake Cd'A. Due to the pandemic and my husband's underlying conditions, the first chance we had to safely fly out to Idaho from Ohio was at the end of June. Due to work obligations, we had barely 10 days total with my mother-in-law, who had already worked her tail off getting rid of things, but the job was nowhere near done.
My first priority was to help my mother-in-law choose a realtor. She had narrowed it down to the Crumps (recommended by her neighbor) and another couple (recommended by her friend), but she could not decide between them. I suggested meeting in person with both couples, thinking that a face-to-face interaction would help us decide. When we met, it was clear that Rob and Jessica were extremely knowledgeable and excited about the property; they were able to verbalize the many positive aspects of it and mentioned things that we hadn't even thought of. Rob and Jessica knew the area well from having been an agent for my mother-in-law's neighbors when they purchased their property, but the Crumps literally took it a step further by actually HIKING the area--and their comments proved their familiarity! However, while they were excited about my mother-in-law's property, they did not turn a blind eye to some of the challenges that we would face. Their ability to be positive AND honest about the situation was exactly what we needed.
From the moment we met Rob and Jessica, I could tell that they are two kind and sincere souls. Not only did they take time to thoroughly explain the process of selling, they listened carefully to our concerns. They even said they would be willing to help my mother-in-law take some of her stuff to the donation center or to the dump. They said they enjoyed being able to help clients in extra ways--especially when there was a need such as this. I remember Jessica saying that they are in the business for more than just a paycheck; they enjoy being able to make a difference to people. Given the fact that we could not possibly get the house cleared out before we had to return to Ohio, I was extremely grateful for their offer. Having read other reviews before meeting with Rob and Jessica, I was aware that phrases like "goes above and beyond" are used to describe them, so that helped me take them at their word. I also had confidence because in my teaching and coaching, I am the same way. I go above and beyond for students because I truly care about them as people and I am personally invested in their success as students and athletes. I could see this same attitude in the Crumps--they care about their clients as people, want to help them through what is typically a stressful time, and have their clients' best interest at heart.
We ended up having another meeting to decide on some things before leaving Idaho, and the last thing Jessica said to me as I was going out the door was, "Don't worry. We'll take care of your mom" and she offered a hug instead of a handshake. To this day, I cannot think about that moment without getting a lump in my throat. I had such guilt leaving my mother-in-law, but knowing that Rob and Jessica were there for her, not only as realtors but as people who truly cared about our family, gave me peace that I can't describe in words.
True to their character, Rob and Jessica worked tirelessly to get my mother-in-law's house ready to sell. I said on more than one occasion that if at any point we needed to hire someone or a company to help, we would. We did not want to "take advantage" of them because they were indeed going "above and beyond." Jessica promised that if it got to be too much, they'd let us know. They sent pictures showing the progress they made on the house, how things were going with other aspects of selling, and how my mother-in-law was doing dealing with the reality of saying goodbye to the house she and my father-in-law built together, largely with their own two hands.
In general, Rob and Jessica's communication with us about the status of well, everything, was absolutely excellent. Depending on the situation, they would text, call, or zoom to keep us in the loop. Again, they took time to explain and update along the way.
When a situation arose (about which none of us knew until several days before we were to list the house), Rob and Jessica explained the situation thoroughly--providing pictures and verbal clarifications since we live 2500 miles away--as they presented options to us. They did not give a personal opinion on the matter until I asked point blank, "If this were your mom's house, what would you do?" Their ability to clearly explain the facts without bias but then give a personal opinion when we asked for it was one of the many things I truly appreciated as we were trying to decide how to proceed.
When it came time to discuss offers, the same was true; we were able to "talk things out" and they never made us feel as though we were taking up too much of their time. The house sold in about a week, and we got the price we were hoping for. Knowing that selling was bittersweet for us, following the sale, Rob and Jessica sent us a photo book of the house and property. I cannot express how much having those pictures means to us.
In summary, Rob and Jessica are more than realtors; they are family friends who did indeed take care of my mother-in-law. They are one of our biggest blessings and I honestly don't know what we would have done without them!
Jennifer Nusbaum Bonners Ferry ID , a seller from Bonners Ferry, ID
Rob and Jessica are hard working, personable authentic, honest people to work with. We have bought and sold with them and highly recommend their services.
Jeff Demery, Silver Valley, a buyer from Osburn, ID
Rob and Jessica were extremely helpful and thorough through our home buying and selling process! They were extremely easy to communicate with and available at any moments notice! If you are looking to buy or sell your home Rib and Jessica are the people for you!
Rob and Jess are amazing people, realtors, and friends. They really went above and beyond and made the experience of both buying and selling our first home so much less intimidating. I would 100% recommend going through the Crumps when it comes to anything buying or selling related!
Rob and Jessica simply are the best, I will definitely use them again in the future for all my real estate needs and also recommend them to my friends and family.
Michael and Kristi Eisele, Hayden, ID, a seller from Hayden, ID
Rob and Jessica are the best team in the Inland Northwest! From our first meeting, they were both eager to answer questions and provide insight to prep us for the sale of our house. They did their homework in understanding our neighborhood and the potential listing price. We had an in-depth, down to earth conversation with them to understand all the variables that could affect our sale and ways to mitigate any unforeseen issues. Once the house was listed, Rob and Jessica kept an open line of communication to ensure we understood how everything was progressing. Within days, we had multiple offers that exceeded our list price. The negotiation portion was a breeze with Rob and Jessica taking care of every little detail to make sure we got the best deal possible! We ended up selling our house above the list price and it would not have been possible without Rob and Jessica. We will only be using their services for any future purchases or sales. They did an amazing job, that is much appreciated, and we would happily recommend them.
Rose & Ryan Morningstar, Rathdrum ID, a seller from Smelterville, ID
We have worked with Rob and Jessica on 4 transactions now. They are consistently above beyond our expectations. They they are extremely knowledgeable spot on with their communication they help us walk through any problems that might arise and we are always impressed by their solutions driven mentality. I know and have worked with a lot of other realtors there is no one like Rob & Jess you are fortunate if they are part of your team for buying or selling.
Elizabeth Zeller, Coeur d'Alene, a buyer from Worley, ID
Rob and Jess helped us navigate a competitive market to successfully purchase our dream property. They were knowledgeable, quick with communication, honest with suggestions, and free with advice. They genuinely cared about helping our family, even spending time playing with our toddler while we signed the final paperwork! Thank you Rob and Jess!
Rob and Jessica are hands downs the best agents in the Silver Valley. They get the results that you want fast. Excellent, timely communication throughout all aspects of the sale.
These are the best people to go to for selling or buying a home!
Kenneth Cunningham, Silverton, a buyer from Silverton, ID
They found me exactly what I was looking for, and faster than I ever expected. In a market with almost no available houses and houses selling in days or even hours I expected the process to take a lot longer but they were really on top of everything.
Ive used Rob and Jess twice now and would never use another,
Kaylee Johnson, Post Falls, a seller from Hauser, ID
Rob and Jessica Crump are incredible people and that makes them amazing agents. They put you and your needs first and they prioritize making themselves available to you in whatever way you may need. They are kind, friendly, and genuine people. They are more like old friends in your corner with your best interests in mind than they are an agent acting as a business partner. We never had an issue with communication and any questions or concerns we had they were quick to answer and put us at ease. Not only did they make themselves accessible while we were under contract with them, they also made an effort to help us and connect with us regarding real estate questions after our home had already sold. They gave us plenty of resources to start looking for a new home, and when we decided to wait they in no way made us feel obligated. They were considerate of our young daughter and during meetings helped us to keep her entertained. I would highly, 100% recommend Rob and Jessica; give them a chance and allow them to 'wow' you the way they wowed us! We could not be more thankful for them and they are truly a blessing to us!
Ray and Tasha Driggs, Rathdrum, ID, a seller from Coeur D'alene, ID
They made us feel completely at home, showing genuine interest in us and what we wanted to accomplish.
They went way above and beyond for us, as they had to do a lot of extra work for the sale. They are able to get things done!
Can't really say in words how much we appreciated them, and how much of a blessing they were to us. They are amazing.
Rob and Jessica served me above expectation. Fantastic communication and willingness to help outside their responsibility. I would not hesitate to use them the next time I'm in need.
We appreciate Rob & Jessica Crump immensely as they helped sell property for us remotely. We are in Montana and the property sold in North Idaho. Rob and Jessica kept communication open and consistent which helped us with the process and which step we were always at or approaching. I appreciate their honesty, pride in work and also sense of humors! Thank you!
Bill and Donnelle Holstein , a seller from Osburn, ID
It was a great experience! Thanks Rob and Jessica Crump.
Rob and Jessica are a great team, quick to respond in a fast moving market. They worked really hard for us and we really appreciate their hard work and dedication getting us an a home
Rob and Jessica were absolutely phenomenal to work with. The provide patience and understanding with my wife and I through the stress of trying to sell our house and find the right house to purchase. They went way above and beyond to find the right replacement home for our family and we have immense gratitude for both Rob & Jessica. They are by far the best agents we have ever worked with!
Truly amazing! Cant say enough good things about them both! Very helpful and made the process easy.
Michelle Johnson, Coeur d'Alene, a seller from Coeur D Alene, ID
Rob and Jessica Crump were fantastic to work with! They were supportive of us and kept in close contact with us throughout the process of selling our home and finding a new one. They worked hard to help us find a buyer for our house in the challenging time. They went above and beyond to help us locate our new home, reaching out to owners with properties that we were interested in, and showing us lots of options in the neighborhood we wanted to live in. I appreciate both Rob and Jessica so much and I am so thankful for their support and guidance throughout this process. I would recommend their services without hesitation. Thank you!!
Jessica Crump is an amazing agent and person. She makes you feel comfortable and explains everything in easy terms to understand. She responds quickly to questions and concerns and stays on top of everything going on. She is always making sure you have no questions and if you do she answers them in a timely manner. She is respectful, companionate, kind, knowledgeable, and offers a great smile and happiness that makes you feel comfortable just walking in the door. She went above and beyond what was expected and asked if her. She truly had my best interest in mind and was constantly updating me on what was going on.
Robin Lake, Post Falls, Idaho, a buyer from Osburn, ID
I trust the Crumps, and would use their services again in the future, if the opportunity came up. My wife, Sue, and I have already recommended them to friends.
Robin Lake, Post Falls, Idaho, a buyer from Osburn, ID
I trust the Crumps, and would use their services again in the future, if the opportunity came up. My wife, Sue, and I have already recommended them to friends.
My company is a residential rehab company. We needed agents that we were compatible with & who were not afraid to put in low offers & who were not afraid to work.
Rob & Jessica are not only my realtor for life but also my friends after working with them Their skills in all aspects of the transaction were outstanding. Their communication is top notch & on the ball with every action item that needs to be done.
Rob & Jessica went above & beyond with every action that they undertook. The small detail were just as important as the large.There were issues that I would have dealt with that they handled.
You're a lucky agency to have her! She is truly an amazing agent!
My company is a residential rehab company. We needed agents that we were compatible with & who were not afraid to put in low offers & who were not afraid to work.
Rob & Jessica are not only my realtor for life but also my friends after working with them Their skills in all aspects of the transaction were outstanding. Their communication is top notch & on the ball with every action item that needs to be done.
Rob & Jessica went above & beyond with every action that they undertook. The small detail were just as important as the large.There were issues that I would have dealt with that they handled.
You're a lucky agency to have her! She is truly an amazing agent!
Christi Horst, Pinehurst, a buyer from Pinehurst, ID
After speaking with Rob and Jessica Crump the first time it was obvious they really knew the area and I felt confident they would be great to work with, even though I was still in Washington. They were open and honest and easy to talk to.
Rob and Jessica did an awesome job of keeping me updated on the progress of the negotiations. They went above and beyond what I would have expected a realtor to do. They provided me with the names and numbers for local utilities and resources, which was helpful since I was in Washington and was only able to be in Idaho twice prior to closing. They provided me with the name of a local home inspector and assisted me with getting the inspection done quickly. Rob and Jessica also worked closely with my lender to do everything possible to keep my closing on schedule. They truly went above and beyond to make my home buying experience as easy as possible.
Rob and Jessica are an exceptional team. I would highly recommend Silver Valley Syndicate to anyone looking for a realtor in the Silver Valley.
Christi Horst, Pinehurst, a buyer from Pinehurst, ID
After speaking with Rob and Jessica Crump the first time it was obvious they really knew the area and I felt confident they would be great to work with, even though I was still in Washington. They were open and honest and easy to talk to.
Rob and Jessica did an awesome job of keeping me updated on the progress of the negotiations. They went above and beyond what I would have expected a realtor to do. They provided me with the names and numbers for local utilities and resources, which was helpful since I was in Washington and was only able to be in Idaho twice prior to closing. They provided me with the name of a local home inspector and assisted me with getting the inspection done quickly. Rob and Jessica also worked closely with my lender to do everything possible to keep my closing on schedule. They truly went above and beyond to make my home buying experience as easy as possible.
Rob and Jessica are an exceptional team. I would highly recommend Silver Valley Syndicate to anyone looking for a realtor in the Silver Valley.