Agent Kelleigh Shea

Pros

She was polite.

Cons

We were told that the appraisal was normally paid for by the seller in Anchorage unlike the rest of the U.S. This would be offset once an offer had been agreed to, as the buyer would actually pay for the appraisal. The part they left out was after the deal was completed the buyer would be reimbursed the cost of the appraisal.

Paperwork was handled poorly. Most documents were not forwarded for our review and signatures without our prompting. All documents forwarded from the buyers agent did not have the correct/legal spelling of names. Documents that were available for review and signatures were delayed in the office up to 4 days (buyer signed on Monday, we received them on Friday). The final closing documents for recording missed the 1:00 PM deadline due to a similar delinquency.

Agent representation. Five thousand dollars above asking. This statement was used each time we attempted to negotiate with our agent, i.e. youre already getting more than you asked for. The sale price of our home was driven by three competing offers, each with a ceiling that exceeded the final purchase price of $540,000. Our investment in new carpet, paint, countertops and asphalt eclipsed $40,000, resulting in a turnkey, quick sale property. Anyone could have completed this transaction. In the end, to appease the buyer and not lose the sale, they contributed $500 of commission, while negotiating a our $2000 loss.

Inspection, certification and reinspection of the well and water systems was not honored. The physical limitations of a well system are governed by the following facts:

* Water flows out of taps because of pressure in the water system. For most well systems it is a well pump that provides the pressure that makes the water flow. Our well was certified at 2.3 GPM, approved for a 4 bedroom home.
* Different pumps have different flow capacities, as the overall rate of flow is directly related to the pump capacity. If a household has a 10-gallon per minute demand, there will be trickling water if the pump will only supply five gallons per minute.
* A pressure tank in a water system is designed to have extra gallons of water on reserve so small demands dont require the pump to switch on; however, the tank cannot compensate for flow greater than the pump capacity.

Based on the above information, they challenged the validity of our disclosure document, and by doing so directly questioned our integrity. The depth of this accusation can not be overstated. This home was enjoyed by 3 different families for the past 18 years. The capacity of the water system has never been at issue, and has facilitated the installation and utilization of an industrial irrigation system. If the luxury of time was afforded to the selling process prior to the onset of winter, we would have terminated our contract with them immediately after this infraction.

In summary, we would not recommend their services to any potential client.
2019

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