The Needle Group was amazing throughout the whole home buying process. I'm a first-time homebuyer and Rachel Pasco helped me out every step of the way. Explaining the steps, getting facts and figures to make sure I could make informed decisions. Before settling with the Needle Group, I was worried that I wouldn't be taken seriously or would feel pushed into being okay with something. However, Rachel and everyone else part of the process always gave me all of the information they could and let me decide. I would recommend Rachel and the Needle Group to everyone! 2023
Coming not just from out of state, but from out of country, we knew our virtual real estate search would pose some serious challenges. Bruce and Tim made us feel comfortable from the get-go, made the entire process as clear as possible for us, and guided us every step of the way. They made us feel right at home, understood our housing wishes, and actively helped search for the right fit. When we finally found our house in this crazy market, some unforseen and unique challenges threw more problems our way. We would not know what to do without Bruce and Tim. They kept at it, supported us through the lows, held our best interests at heart, never losing faith, and eventually helped secure our dream home.
Bruce and Tim really went above and beyond, and it is beacuse of them we are now home.
Working with Bruce, Tim, and their team means peace of mind, no matter what the real estate market throws at you. The Needle Group are the best around! 2023
A big thank you to Dianne, Terrence and rest of her team for helping us sell our Ashland, MA home in record time. Right from step one we knew she was the right person for our family. She helped us with staging and great suggestions that helped us set up our home for sale and then was able to get multiple offers. We had to move out of state and we were nervous about how everything would go, but Dianne her team took care of finishing up coordinating with the painters and electrical work. Thank you Dianne - from our family to yours. 2023
We are thrilled to write a super positive review for Bruce Needle and the Needle group! They assisted us in buying our first house in the beautiful city of Sharon and I couldn't have asked for a better experience.
As a first time home buyer, we were a bit nervous about the entire real estate process, but Bruce and his team were there to guide us every step of the way. They were incredibly patient and took the time to explain everything to us, making sure that we felt comfortable and confident with our decisions.
Even more impressive was the fact that Bruce and his team were able to support the entire transaction remotely, as we are located on another continent. They were always available to answer any questions we had, and they made sure that the process was as smooth and stress-free as possible.
Thanks to Bruce Needle and the Needle group, we are now a proud homeowners in Sharon, and we couldn't be happier with our new home. I would highly recommend Bruce and his team to anyone looking to buy or sell real estate in the area. They are true professionals who genuinely care about their clients, and they will do everything in their power to make sure that you have the best possible experience. Thank you, Bruce and the Needle group! 2023
I cannot say enough about how amazing it was working with The Needle Group. I am a first time homebuyer and they made sure that I was confident and comfortable in all of my decisions. Bruce and Dianne are incredibly knowledgeable and made a potentially stressful life event downright seamless! 2023
As first time home buyers, we had an excellent experience with Bruce. He was thorough and communicative throughout the home-buying process, being sure to let us know what to expect at each stage and providing excellent advice. It was clear to use that Bruce has a lot of experience and is dedicated to his clients. The Needle Group came recommended through family and we will be sure to continue that tradition as we believe they provide outstanding service to anyone buying or selling a home on the South Shore. 2023
Dianne showed her professionalism from our first meeting. She genuinely cares about you and your families overall goals and works tirelessly to make sure it is seen through. With Dianne your not just a number, your a person. Dianne met our goal and went beyond. Her caring immediately makes you feel that you made the right decision in trusting her with your most valuable asset. Our family would recommend Dianne, and the Needle Group, to anyone needing the best in trust to sell your home. Thank you so much Dianne and the Needle Group!! 2022
Dianne showed her professionalism from our first meeting. She genuinely cares about you and your families overall goals and works tirelessly to make sure it is seen through. With Dianne your not just a number, your a person. Dianne met our goal and went beyond. Her caring immediately makes you feel that you made the right decision in trusting her with your most valuable asset. Our family would recommend Dianne, and the Needle Group, to anyone needing the best in trust to sell your home. Thank you so much Dianne and the Needle Group!! 2022
We sold our house with the help of Dianne Needle. It was a pleasure working with Dianne and Terence who coordinated many things that go along with home selling. Dianne is a straight shooter, dynamic, responsive, and managed the selling process well. These attributes of Dianne helped us get a good value for the house. 2022
For anyone looking to sell your home now or in the future we highly recommend reaching out to The Needle Group. Being first time sellers Dianne and Bruce took the time to address all our initial questions and outlined a plan on how they would market our home for success. And it didnt stop there, working with the team at The Needle Group was an absolute pleasure. Their professionalism, attention to detail and responsiveness took the stress out of the entire process. So, if youre planning on selling your home (or buying one) and want Five Star service theres only one call you should make. The Needle Group!!! Rob & Susan Goldberg 2022
Once again Dianne came to our help and sold our house for us again! Not only that, but she worked hard to find us our dream plan to build our new home. Without her none of that would have been possible. However, not only did Dianne come to our rescue, Bruce did as well. As a due, we knew that Bruce and Dianne always had our best interest in mind and we didn't have a worry! Through all the ups and downs of selling and buying, Dianne and Bruce were there every step of the way. There is a reason why we only reach out to Dianne when we are looking to buy or sell a home. We are lucky to have them on our side! 2022
We bought our dream house with Bruce. He is incredibly responsive, thoughtful, and charming. He guided us through a stressful process and made us feel like we were his only clients. After our purchase, he connected us with a group of fantastic contractors all of which have been top-notch. Highly recommend from start to finish. 2021
This aint our first go-around with the Needle Group. We bought and sold homes with them three years ago and just now closed on our new forever home. We told Bruce and Diane what wed like in our dream house and they came back a week later having checked all the boxes: 3BR, large family room, large office, nice neighborhood but not too tight, big yard for our dogs, reasonable commute to Boston, on a body of water. They worked with us on the bid and, eventually, we got it! Most importantly, they did their usual incredible job advising us on what we needed to do to get the best bang for our buck selling our home. We ended up with SIXTEEN OFFERS after one weekend. Sixteen legitimate offers! And we sold for $50,000 over asking (about $80k over what we paid 3 years ago)! Great market, but it takes an amazing realtor to sift through the buyers and help determine the right one (bid, inspection, credit-worthiness, etc). Seriously, we appreciate the hand-holding that the Needle Group brings: finding the right home, staging, advising, and walking you through every inch of the process. Great team (including Nancy in the office who was exceptional). In closing, we dont expect to use them again soon cuz they found us the perfect house and helped us land it in the most competitive market in recent history. But theyre great friends now so of course well have them over for a post-COVID party by the pond. 2017
We interviewed the leading realtors in Sharon and determined that Dianne and her team displayed the hunger, grit, and focus that would match our standards best. Our transaction was complex, contingent on multiple other home sales like a daisy chain. Dianne oversaw the process with grace. I also appreciated that Dianne was comfortable pushing back and being tough with me when we disagreed. I always value candor and transparency.
In addition to selling our home successfully, Dianne found us a PERFECT next rental, that was not on the market. Importantly, Dianne has remained helpful on any followup issues. Strongly recommend.
We have had a couple of property purchase and sales the last couple of years and utilized the Needle Group for both buys and sells. They know the industry well and their advice and suggestions were spot on. Bruce and Dianne work as a great team and always had us covered. I have, and will continue to, refer more business to them. 2021
We asked Dianne to sell my mother's house late this past Summer. Since we no longer lived in the area and most of the information about the house was difficult to obtain, having someone with local experience was required. Dianne quickly showcased her knowledge of the area, what to do in order to get top dollar for the house, find the right buyers, and then expertly negotiated for us. Equally, while we ran into a couple of snags due to lack of information regarding the house, Dianne was able to use her experience, contacts and was just plain helpful in closing down those questions so we closed on time. Just as important to us, Dianne was able to help when we were not around, adding that personal touch that separate Dianne and Bruce from other real estate brokers.
My experience was unparalleled and I highly recommend anyone looking to buy or sell their house to use The Needle Group. The way that Dianne and Bruce handle their clients and their needs is unheralded and the way it should be. They will do whatever is in their power to meet their client goals and the process to get there is comfortable and lacked the stress that I experienced when selling a house previously. 2020
I cannot recommend Dianne and Bruce Needle highly enough! I have worked with them to sell one home and purchase two and they have been wonderful with every deal. Buying and selling are both stressful for different reasons but Dianne and Bruce's extensive experience, knowledge and their senses of humor make the process enjoyable. For the house we sold, Dianne secured a sale price well over asking and for the two homes we purchased, we paid less than asking price. If you're looking for a home in the Greater Boston area, look no further than the Needle Group! 2020
When we started the home-buying process, we were not well-acquainted with it and Dianne was a God send from the start. She held our hands through the entire process, starting with the offer letter, providing suggestions and recommendations for professionals to work with for inspection and closing, offering information about the community and upcoming tax changes, working closely with us to address all of our concerns, and being accommodating and understanding of our tight timeframe and special conditions. She always went the extra mile for us, and she would often come to us or somewhere more convenient for us to sign papers or meet. She was also incredibly helpful in the negotiation process, discussing the offer and asks during the purchase and sales. We would have felt over our heads or unsure of our steps without Dianne by our side.
After purchasing our home, Dianne has become our friend and neighbor, and she is still the first person we reach out to when looking for professionals or when needing advice regarding home improvement projects. She continues to check in on us, and she has been a caring and communicative friend since we moved.
We are also happy to report that upon our recommendation, Dianne recently helped my co-worker purchase his first home and he also had a great experience dealing with Dianne and her team. 2020
Dianne helped find us the perfect home. She was committed from the beginning - she was incredibly responsive, always available to answer our questions and adjust to our preferences. It was obvious how experienced she was and dedicated to her work. We highly recommend working with her! 2020
Dianne was an absolute pleasure to work with! I gave her a call when I stumbled upon a perfect house as a first time home buyer. Dianne jumped right in and explained the entire process in a way that made my nerves turn to confidence. She helped me pull together a rock star team, made sure I was on track at all the important milestones, and made recommendations that I'm so grateful I took. She was not only incredibly knowledgeable, but she was so much fun to work with! Dianne's excitement for me made the process all that much more fun. Dianne is like none other, I highly recommend working with her! 2019
Dianne Needle is passionate about her work and knows the realtor sphere unlike any other realtor I've seen. She helped us sell and purchase from condo to a home from Malden MA to Sharon MA in 2014 and in 2019 (five years later), helped us sell that home to fufill our dreams with an international move. Supportive, eye to detail, our home sold within 2 weeks. Highly recommend the Needle Group. 2019
We chose Dianne because she had the best sales record in our area, and she gave us the impression she would go the extra mile for us. We were not disappointed. Dianne and Bruce took such good care of us! Even when we hit a rough patch, Dianne jumped right in, and went above and beyond to make sure our home sold quickly, and at the best price. She was knowledgeable and professional, and made us feel like a priority, from the beginning to the end of the process. Would definitely recommend. 2018
Happy first time homeowner , a buyer from Sharon, MA
Dianne and Bruce are a dream team, and made the purchase of our first home as stress-free as anyone could want. They gave amazing advice and always had our back, and their recommendations were invaluable. Cannot thank them enough and wouldn't hesitate to work with them again, or recommend to everyone we know! 2019
Dianne has helped my family sell and buy homes for years and we wouldn't think of using a different realtor. Dianne is knowledgeable and is ALWAYS able to answer any question that we may throw at her. She did a great job with my open house and with the negotiations of my closing. I couldn't be happier with how the sale of my condo turned out. I can't wait to look for a new home with Dianne and have her help us find a home for our family! 2019
We strongly recommend the Needle Group! From the beginning Diannes advice was spot on. We are so glad we listened to you as we began the process of selling our home. Both Dianne and Bruce made the experience as easy as possible. Dianne was especially helpful during the negotiations and during the entire process from P&S to closing. We cant thank you enough.
We just made the move to Mass from Texas. Dianne and her team were incredible in helping us find our home! Dianne went above and beyond looking at houses for us while we were transitioning up North. She responded to emails so quickly! The whole process for us was super smooth and we have been so thankful to have Dianne in our corner. We highly recommend Dianne! 2019
Dianne helped us buy our first home and truly made it a stress-free experience. Dianne built trust early on as she always gave honest feedback and consistently answered all of our questions in a timely manner. Through every step of the process she had reliable recommendations for our needs whether it was a closing attorney, inspector, or loan officer. Additionally, we didnt own a car at the time and she was more than happy to pick us up or meet us wherever we asked at a time that worked around our schedule. Dianne routinely went above and beyond, I highly recommend her to anyone looking for a buying agent. 2019
Dianne and Bruce are a great team! From start to finish, they are a class act! I highly recommend them for your selling or buying needs. We used them to list and sell our house and it was a easy experience. They offer advice to get the house ready for sale, and walk you through each step along the way. We needed them to take care of some of the pre-closing appointments for us and they were happy to do so. We really appreciated their commitment and follow through. They also post great live videos and go the extra mile on social media which is important! Anyone will be happy to work with the Needle Group. 2018
Dianne was great throughout the buying process. She is straightforward , transparent,and professional. For most people, buying a house is the largest transaction in life. It's important to have the right people working for you, and it's not easy to find these people. We were lucky to have Dianne and Needle Group working with us. We would strongly recommend her. 2018
Dianne is simply the best! My husband and I were interested in moving to Sharon but were concerned that we would not be able to find an affordable home. Dianne was understanding, knowledgeable and always available for questions and concerns. She negotiated a great price for us on our dream home and we are so grateful for all of the hard work she put into the deal. Her partner Bruce was also always available for questions and tours. As a Sharon resident, they also provided helpful insights into different neighborhoods in Sharon, schools and commuting into Boston. If you are looking in the Sharon/Canton/Dedham/Norwood area, you should definitely work with Dianne! 2018
I strongly recommend Dianne Needle and the Needle Group! From the first time we met, Dianne was enthusiastic and positive about my house and her interest in selling it. She made recommendations for preparing my house that paid dividends in the end and she staged it beautifully. Dianne handled open houses and house showings professionally and communicated well with me. Through the negotiation process, she supported me and made appropriate recommendations in a straight forward but gentle way. She went above and beyond from the start right through to the closing of the house. I would definitively use the Needle Group again for any real estate needs. 2018
One of the mottos of the Needle Group is "who you work with matters". I could not agree with that more! We initially hired another agent to sell our home. After 3 months of frustration and watching our house languish during a hot sellers' market we knew it was time to make a change. One of her past clients raved abut her experience with Dianne so I called her for a consultation. WOW! I only wish I had done my homework earlier and had hired Dianne from the start. I didn't realize what a difference there is in real estate agents. With Dianne's expert advice, staging advice and ACTUAL staging at NO additional cost, coupled with her marketing and negotiating skills, honesty, and knowledge, I knew we were in great hands. Our house sold quickly and Dianne was there every step of the way to insure the process went smoothly. At our closing, although I was thrilled to be moving, I was also sad to say goodbye to Dianne. She was such a pleasure to work with. I cannot recommend her enough - the Needle Group is the best! 2018
Dianne Needle and the Needle Group are truly FIVE STAR Realtors!
Dianne helped us establish a market-competitive selling price, stage our home to sell, and evaluate MULTIPLE competing offers. Among other things, Dianne helped us understand the risks associated with the highest value offer that we received, and negotiated a healthy increase from the offer we ultimately accepted. She then helped us navigate the issues raised on inspection, and brokered an arrangement that both buyer and seller could live with.
When it came time to buy, Dianne helped us stand out among FOUR other competing offers, so that we could own the home we really wanted.
It pays to have an experienced professional in your corner when buying or selling a home. I'm so glad that we chose the Needle Group, they were there to guide us through every step of the process. 2018
We met Dianne during a community event. She was also highly recommended to us by a friend whom she had helped during their home search. As we were thinking of selling our home and buying new home at the same time we were little apprehensive and not sure about the entire process. Dianne explained the process to both of us and put us at ease about the entire process. She worked with us patiently during the entire process and showed us that how well she knows the local market. During this process she demonstrated good knowledge of property and her awesome negotiation skills due to which we were able to get the home at a good prize. She also helped us in selling our previous home, here too her knowledge of the market was awesome. She carefully went through the sales data in our town and based or her recommendations we were able to get a good prize for it. She made the entire process looked seamless and based on our experience we would not hesitate to work with her again. We highly recommend her. We loved working with both Bruce as well as Dianne Needle, great couple and awesome realtors. Great First Experience !!!
Dianne Needle and her husband Bruce Needle are absolute gems... I met Bruce at an open house and from that moment I met him, he has been there alongside Dianne EVERY step of the way in my homebuying process. They were personable, courteous, genuine, transparent, sooo helpful, so nice, were always available for me.. They advocated for me when I felt every urge to give up the homebuying process. Bruce set up showings and came with me to be SURE I didn't just "like" the home i'd be purchasing but LOVE the home I'd be purchasing. Dianne is an absolute expert at this and Bruce was my rock, he made SURE I didn't feel alone during this rollercoaster ride.. All in all, I could go on for days telling you how amazing this dynamic duo (Dianne & Bruce Needle) is, and I surely would. They helped me buy my first home, and they will be my go-to EVERY time I buy a home and you best believe everyone who wants to buy a home will know who they are.. Meeting this dynamic duo was by far one of the best things that happened during my home search. Thank you Bruce & Dianne!!! 2018
YES!!! There is no question that Dianne Needle and The Needle Group helped us sell our house quickly and at a price about $120,000 over what another realtor suggested our house would get. You read that right. When we brought her in, we knew she'd be perfect for us. Dianne is honest and experienced. She knew what we had to do and we were happy to comply: paint the house inside and out in light neutral colors; strip the wood floors and refinish; replace the formica kitchen countertop and replace it with granite; replace the cheap white appliances with a new stainless set; replace the roof; throw out the junk. And she came in and dressed the house for her open house. It sold in a day above listed price! We spent about $35k to make $120k, and Dianne referred us to everyone we'd need, from the electrician, to the painters, to the floor guys, to the roofer and even the schlepper (who hauled away the junk we didn't toss in the dumpsters). And... she found the house we are moving to WITHIN A WEEK of the sale of our house. Come on! This woman cares and that's what you need in a realtor. Very professional, honest, and the hardest working realtor in Norfolk County. 2018
Dianne is a courteous, professional, knowledgeable real estate professional who also happens to be fun to be around!!! Every step of the way Dianne was there to help my wife and I find the perfect spot for us in Newton. We know that for this home purchase, and for future sales / purchases, Dianne will be the realtor for us moving forward! We are lucky to have been referred to Dianne by relatives, and could not have been happier with our experience working with her. 2018
Dianne just listed and sold my home, and we had a truly terrific experience with her. She is a true professional in every aspect and made the process as easy as possible (she even managed to make it fun!) She's knowledgeable about the market and was always available to help us through every step of the process. She guided us and at the same time really listened to our thoughts and ideas and what we needed. Dianne is ready to step in and take care of anything that pops up. She exceeded all of our expectations and was truly a pleasure to work with. I highly recommend her and look forward to working with her again! 2018
I'm glad I made the choice to work with Dianne. At our first meeting she offered valuable insight into the local market and set realistic expectations without undermining my goals for the sale. My property was quickly listed a week after our meeting. Because of Dianne's active marketing strategy and her extensive contacts within the local realtor network, the right buyer came along within days. When setting out to sell my property I expected stress, delays, lots of back-and-forth. But the outcome I got was better than I could have hoped for. 2017
Dianne offered the best guidance I could have asked for in navigating the process of buying a home. As I first-time buyer, I was apprehensive and had a lot of questions, and Dianne sought--and succeeded!--to set me at ease at every step. I quickly found that I could trust her judgment. In addition, she took my concerns seriously and was willing to drop everything to make sure I was satisfied. When I expressed a concern regarding the upcoming inspection, she put me in touch with the home inspector right away. A few days before closing, at 9:00 on a Friday morning, I asked if I could see the house one last time before the final walkthrough, preferably that day. Although my request was last-minute, she made room in her schedule to meet there just two hours later. I would highly recommend Dianne for her knowledge, helpfulness, patience, and skill. 2017
Dianne did an outstanding job for us ... it's a tough market right now but she did a great job helping us explore our options and ultimately she found us an amazing house. nShe's incredibly knowledgeable and a pleasure to work with, and I'm glad we found her. She was great at assessing the quality of the houses we saw and really worked with us to understand what we wanted so she could help us find it. I enjoyed working with her and really trust her judgment. nWe found our perfect house because she found it for us, and she guided us through every step of the process -- and we had some fun while doing it. What more could you ask for? I unhesitatingly recommend her. 2017
Dianne was an absolute pleasure to work with! Home buying in an intense sellers' market can be extremely stressful, but Dianne helped us navigate with ease and true professionalism. I can't say enough about how responsive and proactive Dianne is she makes you feel like you are her only client. Not only was Dianne an expert, she was fun to work with! She has a wonderful sense of humor and a great person to spend time with. We can't thank you enough Dianne for your support. We can't wait to move into our new home! 2017
Working with Dianne made our house buying experience much easier. She basically takes care of everything for the buyer. She is truly an expert in the real estate industry in Sharon. She can understand your expectation and find the house you want. Besides, she is good at negotiation and giving advice on all the aspects of house buying/maintenance.. If you want to buy a house in Sharon, I couldn't think of anyone better than Dianne, who lives here and works here for a long time. 2017
Dianne told me she'd get me top dollar for my house and did exactly that! She is approachable and direct, but will work to accommodate your style. Her creative marketing skills set her apart to help her get the job done. Call Dianne- she will get you moving! 2017
As inexperienced buyers shopping for our first house, we were looking for a realtor that had experience and knowledge of the industry. Dianne did not disappoint! She held our hands through the whole process and made sure that all our wants and needs were met. We couldn't be happier with our house and we will definitely enlist Dianne's help when we choose to sell. Thank you, Dianne! 2017
We honestly hadn't been looking seriously for a new home in our same area, but we were always browsing new listings in our community. n One Sunday, we came across a perfect fit for our family and decided we wanted to try and purchase this home. We knew time was of importance, because it was such a beautiful home, and the open house was so busy. We turned to Dianne to provide her expertise and guidance. She quickly took care of everything, and gave us reassurance that the pricing was correct for the area. Dianne is a Full Time agent which is VERY important in this competitive market. She was someone who could work quickly, and have the paperwork done in a day. She made the process easy. nWhile buying our new home was straight forward the flip side was a bit different. We were guided by Dianne on how to get our home ready for sale. We were lucky we encountered MANY interested buyers. Many of the families were 1st time buyers and each of them had unique situations. Dianne worked hard, to reassure them and even reassuring real-estate agents that were also NEW to the process. Her mentoring qualities were tested, new agents can defiantly learn from her expertise. This is why she is such a successful agent. Not only does he know her craft, her market and areas, she is also willing to educate, and support the lesser experienced professionals along the way. Her experience sets her apart from all other agents. Dianne is hard working and will not disappoint. 2017
Dianne Needle both sold my existing home and helped me find in the same neighborhood the new, larger one my family needed. Out of this business transaction at which she excels grew a friendship that will last long after our new house has become home. That was the unanticipated bonus of working with Dianne. n nMy family needed a larger home but we had specific requirements if we were to move. The new home had to be in certain portions of only 4 ZIP codes in our town. We had size, style, feature and access requirements. And, of course, in order to buy the new house, we needed to sell our existing one. n nIn a white-hot real estate market, the marriage between the sale and purchase of the old and new houses is a tricky one. Sell the current house before finding the new one and you can end up in crowded temporary housing that suits no one's needs. Try to buy the new house before selling the current one and you can end up losing significant deposit money if the proceeds from the sale of one house are needed to purchase the other (as was our case). These dynamics add up to one thing: Stress! Enter Dianne Needle, Stress Buster! n nWe looked for over a year for a new house that fit our unique requirements. As we did so, we leisurely prepared (or so we thought) our existing house to be ready to list. And then we suddenly found it THE house. One day we were casual lookers and the next, we were offering to buy a house that had been on the market for a day and that we knew would receive multiple offers. Dianne's guidance in stripping the gauzy filter of new house love from our eyes was invaluable and she made absolutely certain that the house both met the needs we told her we had and was a house ready for and worthy of purchase. Looking back, I can clearly see how well prepared Dianne was to be the clear voice of reason had that been required. We were lucky the house was as amazing as we perceived it to be and we were quickly in realtor-client agreement 2016
Friends of ours who had recently moved to Sharon recommended we contact Dianne, and we are extremely happy that we did. In our first introductory conversation, Dianne provided deep insight into the local market - it was clear to us that she would be experienced and knowledgeable in this area. And, just a few days later, she went above-and-beyond by finding out many details for us about the house we were particularly interested in (for example ownership and permitting history, etc). She helped us to be decisive in our offer, and fought for us during what turned out to be a longer-than-expected post-inspection negotiation. She was always responsive, even while she was abroad with her family during winter break. Above all, Dianne was always warm and approachable, and her experienced demeanor helped put us at ease during times of uncertainly throughout the process. 2017