This agent has 2 reviews.
WARNING: I would suggest you look for another community to move into besides PARKVIEW. The HOA company and Jaclyn Smith Properties have been no help in solving my HOA dues issue and the extra $800 added on as a collection fee for sending me five letters.
We own a rental home in Clayton in the PARKVIEW COMMUNITY neighborhood. The HOA fees were supposed to be auto-drafted out of my account. They didn't draft my account, and nobody bothered to call me, Email me, or send me a letter until I owed $2000!!
They sent the amount owed to collections without contacting me. The collection agency then sent mail to an older home we no longer owned. When we finally got the mail and amount owed, I called the collection agency to ask why it had a fee marked as $800 EXTRAS? The lady on the phone said that was the collection cost. I wondered why it was so much, and she said because they sent me many letters and that's the fee.
I called the HOA manager, and he said I had to deal with it in collections. I called Jaclyn Smith Properties, and she said I had to deal with the HOA people. If you look up other reviews, the HOA is horrible, and they don't work with anyone.
When I first got the collection letter, I had COVID and told them I was sick and couldn't take care of it right then. The collection company ended up adding another $100 to the fee. The HOA and Jaclyn Smith Properties did not work with me, help me, or do anything to make things right. Instead of paying the money owed, I have to hire a lawyer to get rid of the outrageous $800 collection fee.
2020
Jaclyn and Jenn did the impossible, we were so impressed! We had a difficult property but they staged and posted the property to its best advantage and we got numerous offers in 5 days plus a couple of backup offers as well. When we weren't sure the deal was going to be able to happen, they found a solution! She, Jenn, and her team are fast, knowledgeable, gracious, kind, and professional. They all did an exceptional job, and when the going got tough, they got us through it successfully! Can't imagine getting through that without them! We highly recommend them.
2019