Terri Chapman recently sold my home after it had been on the market unsuccessfully for several months. I had already moved to another state and was feeling pessimistic that my home would ever sell. I met with Terri and she put me at ease with her can-do attitude. She and her team went to work immediately to effectively market my home. Terri and Colleen Jaeger were so helpful and always available when I needed to contact them. I would highly recommend Terri and her team to anyone needing a Realtor. 2019
Terri Chapman was a complete professional who walked my husband and I through every step of the process from finding our home, inspections, and repairs to closing and signing our final paper work. She was thorough and warm. I highly recommend Terri Chapman for any and all real estate needs 2019
Working with Terri and her team has been a wonderful experience. They are all professional, knowledgeable and capable of supporting clients through the entire process of purchasing and selling properties. Navigating through what can be a challenging process was smooth sailing with the support of the Chapman Real Estate team. Unlike other agencies I interviewed...they believed in the value of my property and supported my decisions while guiding me along the way. Terri went above the call of duty many times with her willingness to do whatever it took to get my property sold and find a replacement property. Her positive attitude, her tremendous list of resources and her "CAN DO" attitude made all the difference . 2019
After being in our home for 20 plus years in El Dorado Hills, we just completed the selling process with Chapman Real Estate Group. Terri Chapman and Colleen Jaeger did a wonderful job in representing us throughout the selling of our home. Terri and her team were professional, ethical and persistent throughout the entire process and they were extremely knowledgeable in all aspects of the selling process. Terri and her entire team provided great personal service and they made us feel like they were looking out for our best interests during our long and stressful selling process. 2019
This is my second review of Terri. I had written one prior that was 5 star in 2017. This one is 2 Star regarding a 2018 transaction. The photo update on her profile is of the house I sold.
The good and the bad. I used Terri for a number of years and she was pretty good as an agent for both buying and selling. I have purchased one home and sold three properties with Terri. Terri is motivated to get that commission and this is a good thing. You want your agent hungry!
Where I believe Terri shines is in showing houses. She is fierce about committing her attention to just the client. She dives deep to understand what you want and she will NOT waste your time.
For me the best experience was buying a home with Terri. I thought the experience was nothing short of remarkable and something I bragged about to many. Terri is a ZERO stress agent and she offers unlimited effort to show a home and point out the good and bad.
When selling my properties, Terri was and is 100% available to you. She is charming. She has the best smile. She has a calming way about here. She is in control and that is her goal, to take that stress from you when it comes for looking for or selling a home. A real pro. In my case, she was there to help me stage, pack, pick up packing paper, boxes, packing tape, food, clean, check to make sure I packed everything, and when I wasn't at the house, she moved my trash out. You name it - she does whatever she can to showcase your home. Anything I needed as it related to helping me get the house ready and maintained for sale, she was on it relentlessly. She fights hard for that commission and that's what you want in a SUPER PRO AGENT and that is Terri Chapman.
As with anything, there are things that can go wrong - unfortunately. And this happened because I believe she stepped out of her sphere of profession. During my packing and moving, Terri spearheaded the moving company to pack and move my household. A firm she has worked with for over a decade and according to the owner. Terri and he are personal friends. Terri did not confirm the friendship, though.
Because of over the decade plus relationship with Terri I believed I could trust all thing Terri and did not question her recommendations outside of realty. I let Terri steer the moving project because strangely it was difficult to communicate with the moving company unless Terri was directly involved in some way or herself asking the questions. RED FLAG.
Sadly, to say the least, this transaction did not go well with Terri involved. In fact, the move was so destructive that it strained our relationship and terminated it. This is unfortunate and as we all know, when we work with professionals that are deep into our personal lives such as our homes, our finances, our possessions and relationships. And this is the tough park that Agents and Clients have to navigate. It gets personal because the work is personal. The both of you become family. There is trust involved and a level of friendship while navigating the sales process. Sigh. The massive moving destruction and the way my agent handled it broke my heart, cost me 10s of thousands and left me ...devastated with zero options.
I did not expect Terri to "pay" but I did expect her to use her position to advocate and this did not happen. She left me with a response, "I don't know what to say." And after the bitter discussions it became clear, the issue is not her fault directly, it was that I believe she operated outside of what makes her a great agent.
Terri want's to make everyone happy. She really does and this experience is a hard lesson. When you refer and then champion the referral, you take on a measure of personal accountability because the clients can be vulnerable. They trust you with their hearts and their wallets...and when they make decisions based on their trusted professional, you have to be their for them. Advocate and maintain that trust. Even if things still go south, the agent must remain a trusted advocate and help the client achieve if possible, justice.
In closing, this is where I think Terri might re-evaluate stepping outside of what she does best, being an Agent. After all, it's fair and reasonable that she has not influence over, for example, a moving company...even if she is or not friends with the owner. Better could be providing a list of moving company options and urging the client to research/looks for recommendations.
Though Terri and I no longer work together. Without hesitation, I recommend her as an agent. Even so, be mindful for any recommendations outside the scope of what she has absolute control and expertise. You don't want to go down a path were ultimately she can't be accountable for a reference she strongly urges such as a moving company that can destroy large portions of your life. You will like her but do your home work! 2018
Teri Chapman and her team provided excellent support. We were new to the Roseville area and didn't know much about the communities we were looking to move. Teri was helpful in identifying our wants and needs and matching them with areas she thought would be our best options. She was also knowledgeable about local activities and restaurants, and even gave suggestions on various regional spots for us to investigate within a few hours drive. All were spot on. Would highly recommend Teri... 2017
I've worked with Terri Chapman on multiple properties over multiple years. Her assets and skills are many: from her hardworking, diligent nature to her keen eye for detail. She always has her finger on the pulse of the real-estate market. She's achieved successes for me that I thought were personally impossible. So if you want a real estate agent that can achieve the impossible with honesty, character, and determination, then you can't go wrong with Terri Chapman. 2017
Terri and her entire team are the penultimate in real estate experiences. We have been working on relocating to the El Dorado County area for several years. Terri is considerate, always networking to find her customers the best place for THEIR needs, not hers. She really understands the market, is expert in all facets of real estate, and even helps the other realtor, in my experience, who clearly was over her head when it came to learning the ins and outs of the short sale process. Terri kindly guided the other realtor so that we could all succeed. Compassionate, consumate professional, warm, funny, kind -- and so is her support team. I had a blast with Colleen. The entire process of a short sale is long, winding, and sometimes tortuous. Terri made it a fond trip!!! Would sign up again in a heartbeat, and have already referred her and her team to others. 2017
Terri did a wonderful job in helping with the recent purchase of my home under the most strained circumstances I've ever experienced. This wasn't the first home I've bought, but certainly the most trying. Terri was there through all of the difficulties that arose and saw it through to a successful conclusion. She was professional, ethical and persistent. I would have walked away without her help. 2017
To say Terri Chapman did a good job would be doing her a disservice. She really was excellent, I don't know what we would have done without her help. 2016
I really liked how friendly Terri was and her ability to answer all of my questions, The rest of her staff was great with communicating with me throughout the process. 2016
No way around it, selling your home is a stressful situation. When you are working with a professional it becomes a whole lot easier. Terri Chapman is the professional with whom you should be working. With Terri, from listing, to marketing, through the contract negotiating and closing process, you have a caring knowledgeable professional on your side. Highly recommend Chapman Realty. 2016
In today's real estate market, a buyer who's new to town needs to have the best representation they can find! I was so lucky to have Terri Chapman from Chapman Real Estate helping me get exactly the home I wanted. Terri and her team arranged showings on a moments notice. She structured an offer so creative and brilliant that mine was accepted when there were five others. Terri's quick and effective communication, her ability to manage the details with precision and her great relationship with the sellers agent made the whole process amazingly smooth. From beginning to end she was professional yet super friendly. I always felt that she was looking out for me and she never let me down. I couldn't have asked for a better buying experience. 2016