As a former licensed NC Realtor, I know the importance of using a competent agent. We chose Monica because we were confident that she would handle our home sale efficiently and with expertise. She was a rock star! The entire transaction went smoothly, and she really helped us to get top dollar while making the process stress-free. I cannot recommend Monica enough to anyone looking to buy or sell in WNC. 10/10!
As a former licensed NC Realtor, I know the importance of using a competent agent. We chose Monica because we were confident that she would handle our home sale efficiently and with expertise. She was a rock star! The entire transaction went smoothly, and she really helped us to get top dollar while making the process stress-free. I cannot recommend Monica enough to anyone looking to buy or sell in WNC. 10/10! 2023
Monica took the time during our 1st discussion to explain to us the differences we would experience in purchasing a home in North Carolina. She reassured us that she would help us each step of the way, as we had multiple "to-dos", including listing and selling our home, finding a suitable home in North Carolina, and working towards getting financed for our soon-to-be-found new home. She introduced us to an amazing Keller Williams team in our area, which made things that much simpler, as they were in frequent communication with one another, saving us the time and frustration of trying to relay information back and forth between agents. When it came down to finding a home in North Carolina that would accommodate what we wanted and needed, Monica sprung into action! She really listened to what it was we wanted, and also gave us thoughtful information and advice regarding different areas of town and what each area would look like for our work commutes, our interests, and our lifestyle. She devoted a weekend to us, chauffeuring us from property to property when we decided to make an in-person trip. It was exhausting - and spectacular - and Monica was amazing throughout! Once we made an offer, Monica was available for inspections that we couldn't be present for, and was instrumental in scheduling and communicating with us and the inspectors, as well as researching questions we had, and providing us with thorough answers to every question or concern that came up. Throughout the emotional ups and downs of selling a house, finding rentals, and buying a house (while living in another state), Monica was a steadfast, kind hearted, knowledgeable resource; when she says she's got you, she really does have you, when she says she is going to call, she calls, and she gets the job done, plain and simple. Not to mention, she's an absolute joy to work with - her personality, positivity, honesty, and sense of humor are unmatched. We are so lucky to have been in her capable hands!
This is a review of the level of professional customer service provided by Ms. Monica Cook, a real estate at the Keller Williams Realty (KWR)/Welcome Home Realty (WHR) office in Weaverville, NC, during the sales process for my parents home located in the Asheville, NC area.
It was clearly obvious in my discussions with Ms. Cook that she possessed a remarkable body of knowledge about the real estate market in Asheville and the surrounding areas. Her ability to quickly cite facts, financial considerations, trends affecting market fluctuations, etc. involved in selling a property in this highly desirable geographic location in NC was remarkable.
As someone who methodically and meticulously scrutinizes legal documents, I had many questions about the sales process and the legal verbiage in all documentation required to be executed for both listing real estate and closing on the sale of the property. Ms. Cook went above and beyond the call of duty on several occasions by engaging in lengthy telephone conversations to address my many concerns and answer a multitude of questions I directed towards her.
The efforts and effectiveness of Ms. Cook and the KWR support staff to remain in constant communications (via emails, texts, and telephone calls) to keep us apprised of the status of each phase as we progressed through the process was nothing less than OUTSTANDING. I would further characterize Ms. Cooks commitment to excellence as being second to none.
To summarize, Ms. Cook demonstrated throughout the entire process that she is a consummate professional. Based on my experience, I would unequivocally convey my ringing endorsement of her to anyone interested in retaining her services to serve as either a buyers agent or sellers agent.
Monica is knowledgeable on real estate matters. She was sensitive to our situation in the sale of our property. Very professional and always willing to do what ever it takes to make things easier for all parties. Highly recommend Monica for your real estate needs. Thanks again Monica!
Monica and team were always friendly and professional. I have used Monica as both a buying and a selling agent. I had a great experience during each of these processes. She and her knowledgeable team were always quick to respond, offered great advice and/or solutions to any issue that was presented. It's nice to know there's still a group of realtors that actually care and have your best interest at heart. Much gratitude, always.
Monica gave us great advice about a few things to do before listing our home, and what price range we should list it in. She had a photographer come in to take really good pics and do a 360 degree tour even though we were listing under $300,000. Although some credit goes to the really hot real estate market, these details made all the difference on attracting multiple bids. We even had one offer come in before the showings started, solely based off the pictures, her description, and the attention to detail she put into the listing. I would 100% recommend that you list your home with her.
I will just lay this out there, Monica is the BEST! Monica and her team paved the way for the purchase of my home to be absolutely painless! This was a VA loan in which can be quite challenging at times. The entire process was so easy and it was all because of Monica going out of her way to handle every single little detail. She was the perfect liaison between the lender, closing attorney and the seller's agent. Highly recommend calling Monica!!!
Monica was absolutely wonderful to work with. She made herself available to our scheduling needs and over time really knew what we were looking for. She even collaborated with other agents to make sure we listed our home at the right price. I highly recommend working with Monica if youre buying or selling your home.
Monica helped us sell our first home and purchase our new one at the same time. Better yet, she was able to coordinate it to close on the same day!! She was professional and caring. She guided us through the entire process and made it as easy as possible. If you are looking for a great agent that is knowledgeable and easy to work with, she is your lady!
Monica will go above and beyond! Having the same home for 16 years and building it ourselves, selling was unchartered waters for us! We did not have a clue where to begin, she walked us through every step of the journey from visits to calls and trust me- lots and lots of questions in between. Everything she told us and all the preparations were finally done, we went live and under contract in less than 8 hours!
Monica proved herself to be professional, knowledgeable and experienced. She quickly understood our needs and concerns. She gave excellent advice as she guided us through this interstate sale. I highly recommend Monica.
Monica has helped our family and friends purchase homes in WNC. She was always quick to reply, had several contacts to help get our home where we needed and overall was such a fun person to work with. We recommend her for sure!
We had such a wonderful experience with Monica. We relocated from out of state so on top of the normal moving stressors, we had the added challenge of not being on-site. Monica NEVER made us feel like we asked something too outlandish or bothersome, she answered questions and provided us with documents before we even knew we should be asking for them, and we know that our new house would not be our home if it wasn't for her and the experience she brings to the table. I would recommend Monica to anyone looking to buy a home in NC. She's just truly lovely, professional, and approachable.