David and Jenna (Daughter) Parsons, a buyer from Hendersonville, NC
Charlsey assisted our family in finding the perfect home in the Hendersonville area of NC for our daughter and future son-in-law. We went through two due diligent periods due to the first home we selected having more hidden issues than we first realized. This process was new to us since we live in Texas and have a different approach to this process. Charlsey guided us and protected our investment. We have a new friend in NC and really appreciate her! 2024
Working with Charlsey Russell was an exceptional experience! Her expertise and dedication shone through as she guided us to our dream log cabin in Hendersonville, NC. Charlsey's professionalism, attention to detail, and genuine commitment to finding us the perfect home made the entire process smooth and enjoyable. We couldn't be happier with our new property and highly recommend Charlsey Russell for anyone in search of their ideal home. 2023
Charlsey is amazing. There are so many real estate agents and it's so overwhelming. From the beginning she was professional, prompt, and kind. She checks in often, replies quickly, and has a person to fix anything. We had quite a few hurdles in our journey she was patient, informative, and helpful through it all. She helped from finding appropriate listing price, people to make repairs, cleaning, pictures. She helped us with negotiations and talked us off a ledge a time or two as well. I am thankful Charlsey was our realtor I would, and will, choose her again when the time is right. 2023
Charlsey is an absolutely amazing realtor! We have worked with other realtors in the past and she is by far the BEST. She exceeded all of our expectations as she helped us with our home purchase. She is professional, organized, and extremely knowledgeable not only about the area, but also about all aspects of real estate. One thing that really sets her apart from other agents is that she genuinely cares and will do anything she can to help. She truly goes above and beyond. Her responsiveness and urgency is something that you will not find with other agents, especially in this market. We are so grateful to have found her. Also an added bonus - she has some great local contacts and connections and can often provide recommendations for services and/or contractors. She is now our go-to agent in WNC and we would highly recommend her to anyone - whether you are buying or selling! 2023
I cannot recommend Charlsey enough. She helped us purchase our first home in March of 2020 and she just helped us sell that home in May of 2023. She went above and beyond for us both times. We really enjoyed working with her while purchasing our first home and she continued to keep in touch through the years sending gifts and more but when it came to selling that home I was impressed. Im not sure if all realtors are like this but she handled it all. She answered her phone day or night and solved all of the problems. She had the home professionally cleaned for us and so much more. She truly did everything she could in our best interest and has become a friend along the way. If you are looking for a realtor, you found one! 2023
Listen everyone, Charlsey Russell is amazing, absolutely amazing. We had to sell our home quickly due to a job change having us move to New Mexico. When we first met, Charlsey explained the selling process well and had a tremendous view of the current market. We had several unexpected issues arise, and Charlsey displayed the utmost professionalism when handling the situations and was a terrific guide between all parties involved. She was constantly in communication and updating us during every step. If you are buying or selling a home in WNC, do yourself a solid and give her a shout. 2022
Charlsey was amazing to work with. She went above and beyond what a realist agent traditionally does. Her attention to detail and her commitment to supporting her clients is unmatched. Due to a job change, we had to sell our house after living in it for just 7 months and our family had to move out of the state. It took 6 months for the house to be updated the whole time she was involved (meeting with contractors and inspectors). When it was finished we sold it for $223k more than we bought it for. We were luck to have found Charlsey and you'll be lucky if you get to work with her as either a buyier or a seller (we used her for both). 2022
Look no further for your WNC real estate agent! We are a family with young kids and moving from distance. Needless to say, stress was involved. Charlsey put us at ease. Shes communicative, knowledgeable of the area, and extremely helpful throughout the entire process! She also has a great grasp on area services and local companies. If you are in need, dont hesitate. Give Charlsey a call and she will take care of the rest :) 2022
My husband and I worked with Charlsey for quite a while searching for a suitable home and property during this period of low inventory. It was much more difficult than we anticipated and many times we lost faith but Charlsey managed to lift us up and make us laugh with her kindness and sense of humor. She always responded to our needs quickly and efficiently. Charlsey is smart and has good, sound advice, as well as, many reliable resources at her disposal to help with evaluating home values and repair costs etc. Charlsey is a good blend of warmth and professionalism. We highly recommend Charlsey Russell for all of your Real Estate needs! 2021
We are so thankful that someone recommended Charlsey to us.Charlsey was enthusiastic and professional from the first time that we met her until our closing.She was always positive and never acted like we were ever an inconvenience when we needed to look at a home.During the home buying process I feel like our family made a new friend!We would highly recommend Charlsey for anyone who is looking for a realtor. 2021
Charlsey Russell is one heck of an agent! She is quick to respond, honest, kind & personable, super knowledgeable about all thing real estate in general but also specifically to this area. She has many contacts in the area to network with and always showed courtesy and kindness to other realtors when we all crossed paths. She negotiated a great deal for us when buying our house and did not take no for an answer. She is down to earth and shows true integrity. We feel like friends, not just clients or a paycheck. She has made our cross states move so much easier. When we are ready to sell and move again we will be calling Charlsey up right away! You will not be disappointed with her service! 2020
Five stars isn't enough! Charlsey was simply fantastic to work with! The moving process is stressful but when you are working with someone with her level of professionalism, expertise and communication it makes it so much easier. Her responsiveness was impressive, never hesitant to answer the simplest question.
Charlsey helped me both sell my existing home and find my new home. Her helpful tips and suggestions helped my previous home go under contract in less than three days. And her relentless searching, in a market with a low inventory, helped me find the perfect house and neighborhood for my family.
You know that you've found the perfect agent when that agent becomes a friend and that's what she became....Thanks Charlsey! 2021
Looking for someone passionate about helping families find great homes and communities? You are looking for Charlsey!
A few (of the many great things) things that we found especially helpful from Charlsey:
-Answered any questions/concerns we had with the home buying process as new home buyers. -Kept communication with us throughout the process: you will think you are her only client with how responsive she is! -Was adaptable to our different needs regarding communication. On the days we couldn't be at the property in person, she FaceTimed us so we could "be there". -Knew so much about the market, the neighborhood, the schools, that we knew we were making the right decision for our family.
As first-time buyers, we were nervous, but working with Charlsey changed all of that for us! She was a fountain of information, and always was available. We would recommend Charlsey in a heartbeat to anyone--she is kind, smart and will make your home buying experience an amazing one! 2021
Charlsey, hands down is the best real estate agent that my wife and I have had the pleasure to work with (and purchasing this property was not our first rodeo). Charlsey's customer service skills, knowledge of the business, and patience are amazing! She made the experience easy for us especially during these covid times when a lot of the buying procedures have changed. We continue to keep in touch with Charlsey and look forward to someday working with her again! 2020
She was amazing. Charlsey was so patient as we searched for a year for a home. She showed us all the possibilities for our next home and helped us prioritize what we needed out of a competitive market. I would highly recommend her! 2020